{"id":4872,"date":"2023-05-16T10:37:03","date_gmt":"2023-05-16T09:37:03","guid":{"rendered":"https:\/\/www.domaine-adam.com\/faq\/"},"modified":"2023-08-22T07:40:58","modified_gmt":"2023-08-22T06:40:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.domaine-adam.com\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t
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Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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How to find us<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to make a reservation to taste and buy at the Domaine?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, during our opening hours, it’s possible to come and taste and buy our wines at the estate without booking. <\/p>\n

All the tours and experiences we offer on this page<\/a> must be booked online. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have a gift voucher, how can I reserve it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

-To book a wine tourism activity (discovery tasting, oenology course, …), go to this page<\/a> and indicate your gift voucher number when booking.<\/p>\n

-To book a guest room, go to this page<\/a>, choose your dates and confirm your booking. A payment guarantee will be required even if you have a gift voucher, but please note that nothing will be debited from your <\/strong>account. Certain dates are subject to restrictions on the number of nights. Please contact us by e-mail if you have any queries.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are your opening hours?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our opening times can be found at the bottom of the home page<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Online store<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does delivery take?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For all orders placed on our online store, delivery times are generally between 2 and 8 working days, except under exceptional conditions (extreme weather, etc.).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if the bottles are broken on delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you refuse your parcel due to damage (bottle breakage), the parcel will be returned to us and we will reship your order. <\/p>\n

If only part of the package is damaged, the damage must be reported in the presence of the delivery person. we will return the damaged bottles to you.<\/p>\n

It is imperative that you contact us as soon as possible following your damaged delivery. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat about returns?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To find out about our return conditions, please consult our general terms and conditions of sale<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods are accepted online?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept payment by credit card and bank transfer.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently asked questions How to find us Do I need to make a reservation to taste and buy at the Domaine? No, during our opening hours, it’s possible to come and taste and buy our wines at the estate without booking. All the tours and experiences we offer on this page must be booked online. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"Frequently asked questions about coming to the Domaine: Reservations, opening hours, delivery, online payment","_seopress_titles_desc":"All the answers to your questions: booking, online booking with your gift voucher, opening hours, delivery times, payments. Read our FAQ!","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-4872","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.domaine-adam.com\/en\/wp-json\/wp\/v2\/pages\/4872","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.domaine-adam.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.domaine-adam.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.domaine-adam.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.domaine-adam.com\/en\/wp-json\/wp\/v2\/comments?post=4872"}],"version-history":[{"count":3,"href":"https:\/\/www.domaine-adam.com\/en\/wp-json\/wp\/v2\/pages\/4872\/revisions"}],"predecessor-version":[{"id":9972,"href":"https:\/\/www.domaine-adam.com\/en\/wp-json\/wp\/v2\/pages\/4872\/revisions\/9972"}],"wp:attachment":[{"href":"https:\/\/www.domaine-adam.com\/en\/wp-json\/wp\/v2\/media?parent=4872"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}