Frequently asked questions

How to find us

No, during our opening hours, it’s possible to come and taste and buy our wines at the estate without booking.

All the tours and experiences we offer on this page must be booked online.

-To book a wine tourism activity (discovery tasting, oenology course, …), go to this page and indicate your gift voucher number when booking.

-To book a guest room, go to this page, choose your dates and confirm your booking. A payment guarantee will be required even if you have a gift voucher, but please note that nothing will be debited from your account. Certain dates are subject to restrictions on the number of nights. Please contact us by e-mail if you have any queries.

Our opening times can be found at the bottom of the home page.

Online store

For all orders placed on our online store, delivery times are generally between 2 and 8 working days, except under exceptional conditions (extreme weather, etc.).

If you refuse your parcel due to damage (bottle breakage), the parcel will be returned to us and we will reship your order.

If only part of the package is damaged, the damage must be reported in the presence of the delivery person. we will return the damaged bottles to you.

It is imperative that you contact us as soon as possible following your damaged delivery.

To find out about our return conditions, please consult our general terms and conditions of sale.

We accept payment by credit card and bank transfer.

Livraison

Les commandes passées sur la boutique en ligne du Domaine Pierre Adam sont livrées par transporteur express (UPS, DPD) ou par messagerie (Geodis). 

Le délai de livraison estimé est affiché lors du passage de la commande. Il est généralement compris entre 2 et 5 jours ouvrés.

Livraison en France métropolitaine

De 1 à 12 bouteilles : 12€ en point relais – 17€ à domicile
De 13 à 35 bouteilles : 24€ en point relais – 29€ à domicile
A partir de 36 bouteilles : Livraison offerte à domicile

Les frais de port sont offerts pour toute commande de 36 bouteilles ou d’un montant supérieur à 320€ TTC.

Le choix du transporteur vous est communiqué lors de la commande. Le cas échéant, il vous sera communiqué lors de l’expédition de la commande accompagné du numéro de suivi.

Livraison en Europe

Les frais de port sont calculés automatiquement lors de la saisie de votre pays et de votre code postal dans le panier d’achat de la boutique en ligne.

Pays couverts par la livraison en Europe : Belgique, Allemagne, Autriche, Pays-Bas, Luxembourg, Italie, Danemark.

Pour une livraison dans un autre pays merci de nous contacter.

Pour connaître nos conditions de retours, merci de vous référer à nos conditions générales de vente.

Delivery

Orders placed on the Domaine Pierre Adam online store are delivered by express carrier (UPS, DPD) or courier (Geodis).

The estimated delivery time is displayed when the order is placed. It usually takes between 2 and 5 working days.

Delivery in mainland France

1 to 12 bottles: €12 at a relay point – €17 at home
From 13 to 35 bottles: 24€ at a relay point – 29€ at home
From 36 bottles: free home delivery

Shipping is free for all orders of 36 bottles or more over €320 incl. VAT.

You will be informed of your choice of carrier when you place your order. Where applicable, this will be communicated to you when the order is dispatched, together with the tracking number.

Delivery in Europe

Shipping costs are calculated automatically when you enter your country and zip code in the online store shopping cart.

Countries covered by delivery in Europe: Belgium, Germany, Austria, Netherlands, Luxembourg, Italy, Denmark.

For delivery to other countries, please contact us.

Please refer to our terms and conditions for returns.